Return & Refund Policy

At Souq Al Amir, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns Eligibility

We accept returns only in the following cases:

• You received the wrong product.

• The product arrived damaged, defective, or has a manufacturing fault.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Return Conditions

To process your return request:

• The item must be in its original condition.

• All original packaging, accessories, manuals, and tags (if applicable) must be included.

• Proof of purchase or your order number is required.

Non-Returnable Items

We do not accept returns or refunds if:

• The product is exactly as described and shown on the product page.

• The item has no defects or manufacturing issues.

• You changed your mind after placing the order.

• The product does not meet your personal preference or expectations despite matching the product description and images.

Please review the product description, specifications, images, and dimensions carefully before placing your order.

How to Request a Return or Refund

If you received the wrong product or a defective item:

1. Send an email to refund@souqalamir.com within 7 days of receiving your order.

2. Include your Order Number, a description of the issue, and clear photos or videos of the product.

3. Our support team will review your request and respond with the next steps if your claim is approved.

Important: We do not process return or refund requests through WhatsApp. All return and refund requests must be submitted via refund@souqalamir.com.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If your claim is approved, we will either:

• Issue a refund using the original payment method (where applicable), or

• Send a replacement product, depending on the nature of the issue.

Contact

For all return and refund requests, please contact:

Email: refund@souqalamir.com

Please note that WhatsApp is only for general customer support. Return and refund requests sent via WhatsApp will not be processed.